Accessibility

We strive to provide individuals with disabilities with equal access to our products and services, including through an accessible website. If you have questions or comments, or if you encounter any difficulty in using this site, please email info@DreamStayVacay.com or call 1-865-381-3880.

How do you define wide clearance?

In a DreamStay vacation home with wide clearance, all doorways and passages (including the shower) are at least 32 inches wide.
Does DreamStay offer accessible vacation rentals for guests with mobility needs?

Yes, DreamStay is committed to providing accessible vacation rentals to meet the diverse needs of our guests. On DreamStayVacay.com, you can filter your search to find properties with step-free access, accessible bathrooms, and wide clearance. These options will be visible in the search filters when you browse homes in markets where such features are available. Our team ensures that these properties meet high accessibility standards, so all guests can enjoy a comfortable and convenient stay.
What accessibility features do DreamStay properties offer for guests with mobility issues?

At DreamStay, we prioritize the comfort and safety of all our guests, including those with mobility issues. Our accessible bathrooms are designed to meet high standards of accessibility and convenience. Each accessible bathroom features a roll-in shower or a bathtub equipped with a bath chair, ensuring easy and safe entry. Additionally, grab rails are installed to provide extra support and stability. By incorporating these features, DreamStay ensures that all guests, regardless of mobility challenges, can enjoy a comfortable and worry-free stay.
What does "step-free access" mean in a DreamStay vacation property?

A DreamStay vacation property designated as having step-free access means that there are no steps or stairs between the parking area and the entrance to the home, and none within the home interior. This ensures that guests with mobility challenges, including those using wheelchairs or walkers, can move freely and safely from the moment they arrive. DreamStay is committed to providing accessible accommodations to all guests, and our step-free access properties are specifically designed to offer an inclusive and comfortable stay for everyone.
What if I have more questions regarding accessibility?

You may contact us by sending an email to info@DreamStayVacay.com or by calling one of our guest experience agents at 1-865-381-3880.